For a very long time (as long as I’ve been in the industry), property managers have used well-defined criteria to set a reasonable unit acquisition cost (UAC). Long ago, before the NARPM benchmarking studies, property managers (PMs) estimated that UAC should be “no more than $1,000!” We really had no mathematical basis for this, it was just the conventional wisdom.
Then benchmarks were introduced. And, while it was a big improvement having actual data to work with, it also created misconceptions about what “good” numbers should look like.
Therefore, I think it’s time we do a deep dive into what these numbers tell us, and what are considered “good” numbers for individual operations.
![Todd Ortscheid](https://strategicpm.com/wp-content/uploads/2023/04/Todd-Ortscheid.png)
Todd Ortscheid
Todd is the CEO of Revolution Rental Management, a property management company in Atlanta, GA. He is also the CEO of Always There Repair, a maintenance coordination and hotline provider for property managers. Along with his wife Abi, he also owns PMAssist, a training and consulting company helping property managers with their revenue, processes, and automation. Todd splits his time between Atlanta and Naperville, IL with his wife, stepson, and Cocker Spaniel.